Acme Facilities · signed in as Priya Nair

Raise a ticket

Priority

Not sure? Pick medium — the desk re-grades within minutes and the SLA adjusts.

Add photos · up to 3Photos speed up triage — the technician arrives with the right parts.

Response due within 2 hours of submitting — we'll text and email you.

Scan to raise from your phone

Same form, no login — the code is on every poster and asset tag.

one.serviceyantra.com/acme/new

Print the posterQR sheets queued for all 44 locations

Response targets

Per your AMC Comprehensive agreement

Criticalresponse 15m · fix 4h
Highresponse 30m · fix 8h
Mediumresponse 2h · fix 24h
Lowresponse 4h · fix 72h

Timers pause while a ticket is on hold. Breach risk escalates automatically — you never chase.

What happens next

1The desk acknowledges and grades the ticket — your SLA clock starts.
2A technician is assigned; you can follow every step under Tickets.
3You confirm the fix — only then does the ticket close.