Acme Facilities · contract 1 Aug 2026 – 31 Jul 2027

Service scope

Categories in scope

9 of 14 enabled · statutory systems always covered in full
HVAC & RefrigerationP2Business hoursIn scope
ElectricalP124×7In scope
DG SetStatutoryP124×7In scope
Fire & Life SafetyStatutoryP124×7In scope
Plumbing & WaterP2Business hoursIn scope
Vertical TransportationStatutoryP124×7In scope
Building Envelope & CivilP3Business hoursOff
Security & AccessP2Business hoursIn scope
IT / NetworkP2Business hoursOff
Common Area & AmenitiesP3Business hoursOff
Safety & ComplianceStatutoryP124×7In scope
BMS / AutomationP2Business hoursOff
Energy & SustainabilityP3Business hoursOff
Soft ServicesP3Business hoursIn scope

P1 — safety hazard or business stopped · P2 — major function impaired · P3 — partial impact with a workaround · P4 — routine or cosmetic.

Contract & commercials

PMOn-demandAMCAdditional services
PM subscription₹3.50 / sq ft
Minimum per location₹4,000 / month
Extra PM visit₹1,200
On-demand call-out minimum₹500
AMC — Comprehensive₹18,50,000 / year
AMC assets · visits126 assets · 4 visits / year
Lock-in · auto-renewal12 months · +5% on renewal

Billed PM area locks at signing. Renewal notice 45 days; termination notice 30 days. Signed MSA and SOW on file.

Rate card v2

Active

Negotiated · effective 1 Aug 2026 · approved by Sneha Iyer · a new version supersedes, never edited in place

Electrician visit — consumables extraEL-CONS-01 · per Visit₹650
Power point installationEL-PNT-04 · per Point₹420
AC gas top-up R32 (up to 400g)HV-GAS-02 · per Job₹2,200
Drain de-choking — minorPL-BLK-01 · per Job₹800
Deep clean — per 1000 sqftHK-DCL-03 · per 1000 sqft₹1,900
NTE — Electrical, all priorities₹25,000
NTE — HVAC, P1 / P2₹60,000
NTE — Plumbing, all priorities₹20,000

The rate card caps unit price; NTE caps the job total; off-rate-card lines always need approval. Quotes match by service code within 5%.

SLA matrix

Most specific matching row wins · times pause on hold
PriorityTierResponseOn siteResolutionCoverage
P1Metro30 min4 hrs24 hrs24×7
P1Tier-245 min6 hrs36 hrs24×7
P2Metro2 hrs24 hrs72 hrsBusiness hours
P2Tier-24 hrs36 hrs96 hrsBusiness hours
P3All8 hrs48 hrs5 daysBusiness hours
P4All24 hrs—Next PM visitBusiness hours

Your negotiated overrides

HVAC · P1 · Metro — response 20 min, on site 2 hrs, fix 12 hrs, 24×7Tighter — awaiting Ops approval
Fire & Life Safety · P1 · all tiers — response 25 min, on site 3 hrs, fix 18 hrsTighter — awaiting Ops approval
All categories · P2 · Tier-2 — response 3 hrs, on site 30 hrs, coverage 24×7Approved

PM program

96 of 174 checklist parameters
HVAC & Refrigeration2 / month · all sites
Electrical1 / month · all sites
DG Set1 / month · sites with DG
Vertical Transportation1 / month · flagships + hubs
Fire & Life Safety1 / quarter · all sites
Plumbing & Water1 / quarter · all sites

Checklist coverage by system

DG Set · Fire & Life Safety · Vertical Transportation38 of 38
HVAC & Refrigeration18 of 22
Electrical22 of 28
Security & Access6 of 10
Plumbing & Water12 of 22

Selected parameters become the technician's digital checklist on every PM visit. Visits count on-time within ±10% of the interval; a monthly health report goes to Priya and Rohan.