Acme Facilities · 5 users · at least one verified Client Admin required before activation

Team & approvals

Users

2 pending verification — invites resend automatically every 3 days
UserRoleScopeVerifiedApproves up toNotificationsStatus
Priya NairHead of FacilitiesClient AdminAll locationsEmailMobile2FA₹5,00,000Email · WhatsAppInvited
Rohan KulkarniRM — WestRegional ManagerRegion: WestEmailMobile₹1,50,000Email · SMS · WhatsAppInvited
Sneha ReddyRM — SouthRegional ManagerRegion: SouthEmailMobile₹1,50,000Email · WhatsAppPending verification
Vikash GuptaAP ManagerFinanceAll locationsEmailMobile2FA₹10,00,000EmailInvited
Kavya MenonStore Ops — KoramangalaSite ManagerSpecific: BLR-001EmailMobile₹25,000WhatsApp · PushPending verification

Verified chips show green when the channel is confirmed · escalation recipients: Kavya L1 · Rohan and Sneha L2 · Priya L3.

Approval matrix

Slabs run contiguously from ₹0 — no gaps, no overlaps

Quote

₹0 – ₹25,000Site Managerdecide within 24h
₹25,000 – ₹1,50,000Regional Managerdecide within 24h
₹1,50,000 – ₹5,00,000Client Admindecide within 48h
₹5,00,000+Client Admin + Financedecide within 72h

Invoice

₹0 – ₹1,00,000Finance (AP Manager)decide within 72h
₹1,00,000+Finance + Client Admindecide within 96h

PO amendment

₹0+Financedecide within 96h

A gap or overlap blocks saving and is flagged on the control itself.

Escalation matrix

Ack required at every level

Inside Service Yantra

L1Partner supervisorPush · WhatsAppSLA at 80%
L2SY city ops leadWhatsApp · EmailSLA breach
L3SY regional headEmail · PhoneBreach + 4 hrs
L4SY national opsEmailBreach + 24 hrs

On your side

L1Site SPOCWhatsAppSLA breach
L2Regional ManagerWhatsApp · EmailBreach + 4 hrs
L3Client Admin (Priya Nair)EmailBreach + 24 hrs

Also triggers on

First response missed by 15 min3 partner rejectionsCSAT 2 or below
Auto: reassign to next partnerAuto: freeze the job's invoice

Quiet hours are respected — P1 always ignores them. One notification per level per ticket; bulk events collapse into a digest.