Acme Facilities · quarter to date, 1–28 Jul 2026

Tickets

Raise a ticket

How a ticket moves

Priority sets the clock; escalation is automatic. Counts are quarter to date.

Reopening within 7 days of closure puts a ticket straight back in progress.

Open11Median 22m to acknowledge
In progress24Technician assigned and on site
On hold4Awaiting parts or access · SLA paused
Resolved24Your confirmation requested
Closed185Auto-closes 7 days after resolution
If an SLA is at risk75% of SLA used — service manager alertedBreach — level 2 within 5 minutesCritical unresolved 2h — level 3, account director
TicketSubjectCategoryPriorityStatusSLAOwnerUpdated

Showing 14 of 248 tickets this quarter — the full log is in the CSV export. Escalated tickets stay in progress with a level‑2 owner.